Frequently Asked Questions
All of our garments have a lead time of 4-6 weeks and once our stitch witches have sewn the last seam, your order will go through quality control and will then be shipped to you.
If you need your order urgently, please contact us at hello@sonnetry.co.uk and we will aim to fulfill your wishes!
We ship WORLDWIDE using a range of couriers with express shipping.
Due to all of our items being bespoke, made to order pieces, we sadly cannot accept returns.
If in the rare chance something was wrong with your garment, we will of course make sure it is amended.
Please reach out to us on hello@sonnetry.co.uk if any issues arise.
Depending on your location, yes, you may pay import fees to receive your Sonnetry garments. Unfortunately this is beyond our control, and we highly appreciate every single order we receive from you international angels.
If this is a concern, please check your local procedure on imports, as we cannot be liable for any of the fees you may incur.
For our valued customers in the USA, orders will be subject to tariffs of 10% of the item’s value.
Royal Mail have just implemented a system in which the sender can pay the 10% tariff up front, and this has now been added on to the item cost for each product on our website for American customers and there is no more charges to pay upon delivery.
Please note ~ if your order value exceeds $800 / £595 your garments will be posted separately, this is due to being unable to pre pay tariffs over this value.
